Position: E-commerce Operations Manager

Department: Management

Location: Argentina, Australia, Canada, France, UK, US

Report to: Director of Operations

Summary: We are looking for an Ecommerce Operations Manager to be an integral member of our Operations Team. Reporting into the Head of Operations, the Ecommerce Operations Manager is responsible for managing end-to-end execution of e-commerce fulfilment. This includes management of fulfilment partners, B2C shipping and logistics, ecommerce systems, department KPIs, and key financial and performance metrics, from strategic planning stages to implementation and day to day execution. The Ecommerce Operations Manager will play a critical role in delivering an excellent post-purchase experience to our customers.

Lead end-to-end execution of ecommerce logistics and order fulfillment activities, guaranteeing accurate and timely fulfillment and delivery

Closely manage 3PLs and fulfillment partners with focus on operational excellence, cost management, proactively monitoring performance and day to day execution

Develop data sets, queries, reports and other analytical tools needed to make real time business decisions and gather insights for performance management

Serve as functional expert with an in-depth knowledge of all ecommerce fulfillment operations

Identify and drive key areas of optimization or improvements to systems and processes which will provide measurable cost savings, or which are needed to support growth

Develop and manage department KPIs, performance metrics, COGS, and operational budget, analyzing drivers of both favorable and negative variances, and proactively proposing and implementing improvement measures

Ensure successful execution of initiatives including defining goals, scope, and timelines, developing business case/ROI models, and measuring predicted results

Monitor and advocate formalization and documentation of processes and SOP’s; identify process gaps/improvements and tools to improve efficiency

Partner closely with cross-functional teams, including Customer Service, Finance, Product, Marketing, and Engineering, on ongoing and new initiatives

Clearly and proactively communicate operational status, updates, and expectations to all internal teams and fulfillment partners as needed

5+ years of previous operations/logistics/supply chain experience, including managing third party providers, preferably in ecommerce

Bachelor’s degree in Business or Computer Science, MBA/MA/MS a plus

Data lover with strong quantitative and analytical background and experience with SQL and other programming tools

Highly motivated self-starter with experience working in start-ups where flexibility, adaptability and nimbleness are required for success

Extremely detail-oriented and organized, with strong time management skills and ability to multi-task

Quick learner with strong problem-solving skills and a natural talent for process improvement – you see the gaps and you love working out how to fix them

Strong communicator (written and verbal) and active listener who comes with an open-mind and can effectively incorporate cross-functional partners in key decisions

Effective relationship-building skills, ability to cultivate strong partnerships across external and internal partners

Passionate about customer satisfaction and willing to do whatever it takes to achieve it

Expert in using Excel and building data models, as well as, Word and PowerPoint

A fun and fulfilling place to work

Competitive pay

Health, dental, vision & life insurance

401k retirement savings plan

Yearly handbag allowance

Product discounts

Job Type: Full-time

401(k)

Dental Insurance

Disability Insurance

Employee Discount

Health Insurance

Life Insurance

Paid Time Off

Vision Insurance

COVID-19 considerations:

This is an on-site role; however, we adhere to safety protocols to keep all employees safe. Daily temperature checks and masks are required, and team members are working in a distanced manner throughout our warehouses, offices and recording studios.

Operations Management: 7 years (Preferred)

E-commerce Operations: 5 years (Preferred)

We are committed to recruiting, training, and providing career advancement to all associates regardless of gender, race, religion, age, disability, sexual orientation, nationality, or social or ethnic origin. Diversity in the workplace is encouraged. Bigotry, racism and any form of harassment or discrimination is not tolerated.

Are you interested in this position? Pre-screening Application