ARTICLE VI. Customer account
1) CUSTOMER CAPACITY
Only natural persons who are legally capable of entering into contracts concerning the Services/Services offered for sale on the Site may open a customer account on the Site.When placing the order, the Customer guarantees to have full legal capacity to adhere to these general terms and conditions of sale and thus conclude the Sale.
Certain Services/Services offered for sale on the Site may be reserved for adults. When ordering this type of Services/Services, the Customer undertakes to be eighteen (18) years of age or older on the date of the order. The company JC Sports (JCSP) or the Partner reserves the right to ask for additional identity documents when processing the competition entry files.
2) PLACING THE ORDER
Orders are placed in 27 of the available languages and in Euros on the European continent and in the currency of the designated country outside of the European Continent.
Any order may be placed by the Customer directly on the Site or via the Digital Showroom service or via the Seller Portal for stores offering these services.
The Customer has 2 possibilities:
- Create an account prior to the first Order. This account will be accessible at any time by the Customer thanks to his identifiers (email address and password). - View the documents requested to validate his account, or abandon the pursuit of his Order
When opening an account, the Customer agrees to provide the information requested and commits to the veracity of this information:
- first and last name: information necessary to identify the owner of the order
- postal address: information necessary for home delivery
- telephone: information necessary for delivery follow-up
- e-mail address: information necessary for sending e-mails order confirmation and delivery follow-up
When placing an Order, the Customer shall:
- fill in the type of payment card, card number, expiry date and card security code. Payment card information is secure.
- will verify the validity of the information in his account.
The validation of the Order shall be made by identifying the Customer (by entering his/her e-mail address and password) and validating the payment, after all the requested documents have been downloaded. The order then becomes final subject to the right of withdrawal defined in Article VIII hereof and the Customer undertakes to pay the amount of the order.
Ordering implies acceptance of the prices and characteristics of the Services/Services presented on the Site.
The Customer shall have the possibility, before definitively validating his Order, to return to the previous pages and to correct and modify his Order and the information provided beforehand before confirming it to express his acceptance.
The company JC Sports (JCSP) cannot be held responsible for input errors made by the Customer, nor for any consequences in terms of late or incorrect delivery.
3) ORDER CONFIRMATION
Once the order has been validated by the Customer, an e-mail acknowledging receipt of the order and containing all this information will then be sent to the Customer.
The company JC Sports (JCSP) undertakes to send a Welcome letter and other relevant information to confirm the order. This letter is delivered once the final validation has been given to the Customer's account, within 1 to 5 working days from the day after the Customer sends the order.
Order will only be considered final after the dispatch to the Customer of the dispatch email specifying the conditions of dispatch of the Services/Provision.
If a Service/Services ordered by the Client is unavailable, JC Sports (JCSP) undertakes to inform the Client by email as soon as it is aware of this unavailability.
For Orders placed for Services/Services offered as part of the Partner Offer, the Customer will receive as many Order confirmations as there are different Partners shipping the Services/Services selected in the basket.
The company PCJ MARKETING & WEBMEDIA COMMUNICATIONS and/or its partners Designers Boutiques reserve the right to ask the Client for proof of identity.
In the event of a request for supporting document(s), the Customer will be informed by e-mail and/or telephone and will then have the possibility to cancel his Order. JC Sports (JCSP) shall have the right to refuse any Order considered suspicious or abnormal.
4) ORDER FOLLOW-UP
The Customer may consult the status of the processing of his Order by consulting the "My Account" area on the Site. If the Customer does not have an account, a question may be sent via the contact form available on the Site.